TrueContext

TrueContext

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TrueContext | Trust Center

Everything you need to complete your security review is here. Browse documents, certifications, and compliance details with confidence. Our Trust Center is regularly updated to reflect the latest audit results, and subprocessor disclosures.

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Our Philosophy

Maintaining the security and privacy of customer data is embedded into the core values and daily operations of our company. Security is a shared responsibility, with cross-functional teams collaborating to ensure our systems, processes, and controls meet rigorous enterprise standards.

Our approach includes regular risk evaluations, clear accountability, and ongoing training to strengthen our security posture. By prioritizing continuous improvement and transparency, we enable our customers to operate with confidence in the integrity and protection of their information.

Coming Soon

TrueContext is currently in its annual audit cycle for SOC 2 Type II, HIPAA, and Title 21 CFR Part 11 compliance.

Updated reports from these assessments will be available in early 2026.


Badges


Quick Summary

One or more annual third-party audit(s)

Has a formal mobile device management (MDM) program

Annual third-party penetration testing

Has a disaster recovery plan

Subprocessors list available

Has cyber insurance

Will enter into a DPA

Deletes customer data on request

Uses a centralized IAM solution (SSO) to manage employee access


Documents & Knowledge Base FAQs


Subprocessors
11

Subprocessor
Location of Processing
Usage Details
Anthropic

Anthropic

United States
LLM provider.Anthropic will only process customer personal data submitted using AI features incorporated into the TrueContext service when customer opts in to use such AI features.
Atlassian

Atlassian

United States
Customer Support
AWS

AWS

United States
Cloud Services
H

Higher Logic

United States
Community Platform
Infor

Infor

United States
Analytics Platform
Maxio (SaaSOptics)

Maxio (SaaSOptics)

United States
Credit card/ACH t processing
New Relic

New Relic

United States
Performance Monitoring
Rocketlane

Rocketlane

United States
Professional Services Automation
Salesforce

Salesforce

United States
CRM
Sumo Logic

Sumo Logic

United States
Cloud Log Management
Twilio

Twilio

United States
SMS Messaging
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